1. Reservation and Payment

The reservation at TReverie Stay is made with full payment of the total amount at the time of booking, through the available online payment methods displayed on the website.

The reservation is considered confirmed only after the successful completion of the payment and the sending of a confirmation by the reservation system. Transactions that appear as pending or failed are not confirmed reservations.

The visitor is responsible for the correctness of the information he enters and for the completion of the payment.

The total cost, dates of stay, cancellation policy and other conditions of the reservation are communicated before payment is completed.

The booking confirmation is sent only after the successful completion of the payment, as confirmed by the booking system and the payment provider. The guest receives a confirmation with the booking details, the total amount, the dates of stay and the conditions applicable to the specific booking.

2. Cancellation Policy

Free cancellation

The visitor is entitled to a full refund of the amount paid, if the cancellation is made up to 14 full days before the scheduled arrival time, at 15:00, Greek time.

Late cancellation

For cancellations made within the last 14 days prior to the scheduled arrival, the cancellation policy that appears before the completion of the reservation and has been accepted by the guest applies. The applicable cancellation fee is 100% of the total amount of the reservation.

No-show

In case the guest does not arrive on the scheduled arrival date, without prior notice, the acceptable cancellation policy and the corresponding charge apply.

Modification or early departure

Changing dates, reducing the length of stay, or leaving early doesn't result in an automatic refund. Any change request is reviewed by the Host and is valid only after written confirmation.

The date and time of submission of the cancellation or amendment request are documented through the reservation system or other available written means of communication.

3. Booking Transfer

In case of late cancellation, the host may, at its discretion, offer as a facility the possibility of moving the stay to new dates. This possibility is not an automatic right of the guest.

The transfer is governed by the following conditions:

• Deadline: The new stay must take place within six (6) months from the original date of arrival.
• Availability and approval: Prior explicit written approval from the host is required. Submitting a request does not bind dates and does not constitute confirmation of a new reservation.
• Price difference: If the new dates have a higher price, the guest pays the difference before finalizing.
• Lower price: If the new dates have a lower price, the difference is not refunded or carried over to a future booking, according to the agreed term.
• One transfer: Only one transfer per booking is allowed.
• New cancellation: After the completion of the transfer, a new cancellation by the guest does not entitle the visitor to a second transfer or a new voucher.

New dates are considered finalized only after the Host has written approval, paid any price difference, and sent a written confirmation.

4. House rules

Maximum capacity

The apartment accommodates up to six (6) people. It is not allowed to exceed the agreed capacity or accommodate undeclared people without the prior written approval of the host.

Pets

Pets are not allowed on the property.

Smoking

Smoking is prohibited in the interior areas of the apartment.

Parties and events

Parties, events, or gatherings of undeclared guests are not permitted without the prior written approval of the host.

Quiet hours

• Summer season: 15:00–17:30 and 23:00–07:00.
• Winter season: 15:30–17:30 and 22:00–07:30.

The visitor must observe the quiet hours and avoid noises or behaviors that disturb the neighbors or endanger the smooth operation of the building.

Use of the accommodation

The apartment is intended exclusively for the temporary stay of the declared guests. Its illegal use, its concession to third parties and any use other than the agreed purpose of the reservation are prohibited.

Arrival and departure times

Check-in is from 15:00 and check-out is until 11:00.

Late check-out requires prior arrangement and approval from the host.

• Until 13:00: can be provided free of charge, upon approval.
• From 13:00 to 17:00: a charge of €50 is provided, subject to prior approval and if the apartment is available.
• After 17:00: the stay is not allowed without a special written agreement.

Staying beyond the approved departure time without prior approval is not considered an agreed extension of the stay.

5. Damage, Loss, and Additional Cleaning

The visitor must take care of the apartment, furniture, appliances, linens, keys and other equipment.

Damages, losses or damage caused by the fault of the visitor or the persons accompanying him are borne by the guilty guest, in accordance with the applicable legislation. Normal wear and tear resulting from the normal use of the accommodation is not included.

The guest must immediately inform the host of any damages, accidents or breakdowns they discover during their stay.

The Host reserves the right to claim reimbursement for documented costs of repairing or replacing damaged or lost items, as well as for actual additional cleaning costs due to an unusual situation beyond normal use.

Compensation claims are substantiated with available evidence, such as photographs, repair or replacement documents, and a detailed description of the damage.

The Host informs the guest in writing of any compensation claim, describing the damage or loss, and providing available evidence and corresponding cost documentation.

The payment of any compensation is made through the prescribed procedure. The acceptance of these terms does not in itself constitute an authorization for arbitrary charging of the visitor's card or payment account.

6. Security and access

The visitor must keep the entrance of the apartment secure, not share the password with unauthorized persons and not grant access to third parties.

Loss of keys, unauthorized code sharing, or incidents affecting property security must be reported to the Host immediately.

The guest must use the property's equipment and facilities responsibly and immediately inform the host of any breakdown or condition that may affect safety.

7. Violation of the Terms

The host reserves the right to request the immediate cessation of behavior that violates the rules of the accommodation, causes damage, creates danger or seriously disturbs the peace and safety of the occupants.

In the event of a serious or repeated violation, the Host may take the actions provided for by the applicable law and the conditions of the reservation, including informing the relevant platform or authorities.

Any claims for damages, additional costs or other breaches are examined on the basis of the facts and available evidence.

8. Inability to provide accommodation

In case TReverie Stay is unable to make the accommodation available for the confirmed dates, the guest will be informed as soon as possible.

The refund of any amounts paid and any further action will be made in accordance with the applicable legislation and the obligations arising from the confirmed reservation.

This provision does not limit any rights or claims of any party that are necessarily arising under applicable law.

9. Acceptance of Terms

Before completing the reservation, the visitor must be able to read these terms, the cancellation policy and the total cost of the stay.

Acceptance of the terms is made by active selection during the booking process. Acceptance and issuance of the confirmation are documented by the booking system.

The visitor is responsible for the correctness of the information he enters and must comply with the conditions that apply to his confirmed reservation.

The application of the conditions does not abolish rights that are mandatorily provided for by the applicable legislation.

10. Changes to terms and prices

TReverie Stay reserves the right to modify these terms and its prices for future bookings.

For any reservation that has already been confirmed, the terms and price communicated and accepted upon completion apply. Any changes will only apply to an already confirmed reservation by agreement of the parties or where this is provided for by applicable law.

11. Visitor details and tax obligations

The guest must provide accurate and complete information necessary for the completion and management of the reservation, as well as any additional information legally required for the fulfillment of tax or other obligations of the accommodation.

The collection and processing of personal data is carried out in accordance with the applicable legislation on the protection of personal data and the privacy notice of TReverie Stay.

12. Error of price or booking details

In the event that an obvious technical or registration error is found in the price or details of a reservation, TReverie Stay informs the guest as soon as possible and seeks to resolve the issue with a clear written communication.

There is no unilateral increase in the agreed price of a confirmed booking. Any correction or cancellation will be handled in accordance with applicable law and the rights of the parties.

13. Double booking or inability to dispose of the accommodation

In case of double booking or other inability to make the accommodation available for confirmed dates, the guest is informed as soon as possible.

Amounts paid for a reservation that cannot be made are refunded in accordance with the applicable law. Any further obligations of the accommodation will be dealt with in accordance with the law and the circumstances of the specific case.